Shipping policy
We have a flat rate shipping and handling fee of $6.99 for all ground shipments to the contiguous 48 states. All other areas will be notified of shipping costs prior to the order being sent.
Most orders will be shipped via US Postal Service from Boone, NC 28607. Orders will be processed in our facility and should leave our shipping dock within 5 business days. Please allow 2-5 business days for delivery, depending on your location.
Your credit card is charged when you place your order.
If you need to expedite your order, please contact our Customer Service Department to make arrangements.
Please ensure that you will be able to receive your package at the delivery address you provide. Foggy Mountain Gem Mine is not responsible for merchandise or packages lost by our shipping carrier en route to your location. We do apply delivery confirmation and/or tracking to each of our orders. If you wish to purchase insurance for your order, please contact our Customer Service Department.
Out of Stock Items
There are instances where items may be out of stock. When this happens, you will be contacted by e-mail as soon as we find the shortage. Your order will then be placed on "HOLD" and will then ship upon the arrival of the missing items. Please contact us as soon as possible if you wish your order to be shipped without the out of stock items.
Most orders will be shipped via US Postal Service from Boone, NC 28607. Orders will be processed in our facility and should leave our shipping dock within 5 business days. Please allow 2-5 business days for delivery, depending on your location.
Your credit card is charged when you place your order.
If you need to expedite your order, please contact our Customer Service Department to make arrangements.
Please ensure that you will be able to receive your package at the delivery address you provide. Foggy Mountain Gem Mine is not responsible for merchandise or packages lost by our shipping carrier en route to your location. We do apply delivery confirmation and/or tracking to each of our orders. If you wish to purchase insurance for your order, please contact our Customer Service Department.
Out of Stock Items
There are instances where items may be out of stock. When this happens, you will be contacted by e-mail as soon as we find the shortage. Your order will then be placed on "HOLD" and will then ship upon the arrival of the missing items. Please contact us as soon as possible if you wish your order to be shipped without the out of stock items.